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Please read this terms of service agreement carefully. For the usage of this website or the services on this website, the folowing document apply in the version valid at the time of booking. This document contains important information regarding your legal rights and remedies, and by using our services you are declaring that you are in agreement with the following general terms of service.

    1. GENERAL
1.1 The website www.oceanteamrijeka.com (hereinafter: website) is official website containing informations about different services Ocean team Rijeka j.d.o.o., Fiumara 13, 51000 Rijeka (hereinafter: Company) offers.
1.2 Official records confirm Ocean team Rijeka j.d.o.o. as a valid business, VAT number: HR74613114043, MB: 04654625
1.3 Ocean team Rijeka is owner of website and e-mails: [email protected], [email protected] (hereinafter: email)
1.4 Company's phone number is: +385 95 816 9496
1.5 Ocean team Rijeka ensures privacy, safety and security of all information and purchases from customers on www.oceanteamrijeka.com , [email protected] and [email protected] and all customers informations are secured and managed by Company.
1.6 All recieved informations will be used to process transaction, deliver the service, give information about new services and to relese and solve any customer issue.
1.7 Pricelist is valid all the year, except in case of speciall offers (first minute, last minute, back Friday...)
1.8 Company uses Saferpay for online payments, e-payment solution from Worldline. Saferpay is a secure system for online payment, real time credit or debit card payment and other payment methods.
1.9 All payments will be effected in EUR or HRK.
1.10 Captain is responsible for the safety of the yacht and all passangers.
1.11 On booking request, Company will provide Customer with the „Rules of behaviour on boat“(an integral part of this Agreement) and Customer is obligated to abide at the boat/yacht rules.

      2. TERMS OF BOOKING AND PAYMENT
2.1 All the services Company provides are presented on Website with detailed description. Any additional information should be requested via E-mail and Company will provide additional information.
2.2 Company provides booking via e-mail. Customer should select the desired service with dates in email form and Company will send an email confirmation with reservation ID and payment information.
2.3 To reserve desired date, Customer should pay deposit in amount of 50% of booking fee. Deposit fee is not refundable. The remaining amount Customer should pay 60 days before the booking date.
2.4 Company will charge APA (Advance Provisioning Allowance) on boarding day and will use that amount to pay extra costs like Fuel, captain, crew, food, drinks, harbour fees and all expenditures related to the regular provision of the service. If the entire amount is not spent, The Company will return the remaining amount to the Customer, and if costs exceeds APA, Company will charge difference.
2.5 After payment of the remaining or full amount Company will issue an invoice with VAT included.
2.6 Invoice will contain name, adress and telephone number of the Company.
2.7 Company will issue an invoice with VAT for all services.

      3. CANCELLATION
3.1 In case of cancellations by Company, a suitable replacement vassel will be offered to Customer, or Customer will get full refund.
3.2 Changes to reservation are possible 60 days prior booking date. Company may charge difference in the price. Customer can choose any of the following free terms.
3.3 Cancellation and refund policy
3.4 Advance payment 50% (deposit) should be paid 5 days after confirmation of reservation.
3.5 Remaining balance is to be paid 60 days before departure. Reminders are not sent.
3.6 If Company do not receive all payments due in full and on time, Company is entitled to assume that Costumer wish to cancel the booking and in this case, Company will be entitled to keep all deposits paid or due at that date.  
3.7 For the cancellation up to 60 days before booking date - deposit is not refundable, but can be used for later period in the same season or for season after.
3.8 For the cancellation 30-60 days before booking date – deposit and remaining balance are not refundable, but can be used for later period in the same season or for season after.
3.9 For the cancellation 0-29 days before booking date – deposit and remaining balance are not refundable, but 50% of the amount can be used for later period in the same season or for season after.
3.10 It is recomended to customer to take up special insurance in case of cancellation.

      4. COVID
4.1 Please note that Company will not have any liability for any compensation or refund (for any medical treatment) if anyone of Customers test positive Covid-19 and needs to quarantine for a period of time or you become aware that you came into close contact with someone tested positive on Covid-19.
4.2 For the Customers who are forced to cancel or unable to travel due to pandemic restrictions up to 60 days before booking date , deposit is not refundable, but can be used for later period in the same season or for season after.
4.3 For the customer who are forced to cancel or unable to travel due to pandemic restrictions within 60 days (10-60) before booking date, deposit and remaining balance are not refundable, but can be used for later period in the same season or for season after.
4.4 For the customer who are forced to cancel or unable to travel due to pandemic restrictions within 7 days (0-7) days before booking date, deposit and remaining balance are not refundable, but 70% of the amount can be used for the later period in the same season or for season after. In that situation we recomend to customer to take up special insurance in case of cancellation becouse of Covid-19.
4.5 It is Customers responsability to provide the Company with the evidence that cancellation is related to Covid-19.
4.6 If Company is forced to cancel due to pandemic restrictions, replacement date will be offered to Customer or Customer will be able to choose any of free dates in this or next season.

       5. COMPLAINTS
5.1 Complaints regarding service on boat have to be given to the captain of the vessel on the spot or should be sent on e-mail: [email protected] within 10 days after client departure, otherwise, will not be considered.

      6. OUR LIABILITY TO YOU
6.1 We promise you that all agreements we make and all services we provide are preformed and provided with reasonable skill and care. We promise that we will accept responsability for personal injuries or death if it is result of unproffesional service or failure ourselves. Please, note that if you want to make claim against us, your responsability is to show that reasonable skill and care has not been used.
6.2 We will not be responsible for the injury, illness, death, loss, damage, cost or any other claim if it is result of:

• If reason of claim is personal act or ommision;
• If reason of claim is ommision or act of third party, not connected to the Company and which are unavoidable and unforseeable;
• Unavoidable and extraordinary situations which are not under our control such actual or threatened situations that includes: war, terrorist activity, industrial dispute, extreme adverse weather conditions, natural disaster, global pandemic and all similar situations that are not under our control

6.3 Please, consider that we can not take responsability for any service or product that is not part of this contract which includes any additionall service or product that is provided by third parties where the service or product are not advertised on our Website and are not arranged with our Company.

      7. INSURANCE
7.1 Motor yacht is insured against third party damage, fire, lightning, explosion, theft or robbery or damage caused by natural disasters, marine and collision risks and against any loss or damage except eyuipment expressed in this contract. The financial liability of the client for loss or damage caused by him or a crewmember is limited to the agreed deposit. Exceptions are mention in this contracts.
7.2 The insurance does not cover losses or damage of Customers personal belongings. We recomend to take up a special insurace for this purpuse.
7.3 The insurance does not cover illness, injuries and deaths caused by personal act or ommision and by act or ommision of third parties.  We recomend to take up a special insurance for this purpuse.

    8. RESOLVING DIFFICULT SITUATIONS AND ASSISTANCE
8.1 In the event you end up in difficulty during your vacation, we will provide assistance as soon as possible. We will provide you with the information on helth services, local authorities and we will provide appropriate comunication in order to solve your difficulties. For that assistance, we may charge you a reasonable fee which will not exceed the cost we actually incur.

     9. CHECK IN and CHECK OUT
9.1 Customer is obligated to appear at the agreed check in time. In case of impossability, Customer is obligated to inform the Company, and Company will arrange a check-in at another time.
9.2 Company is responsible for registarion of the Customer.
9.3 Company will issue an invoice to Customer for all fees and taxes paid related to registration of Customers on board.
9.4 Company is obligated to return to the port at agreed schedule.
9.5 Customer is responsible for personal stuff and to leave the yacht in condition she was in when boarding.

    10. LIABILITY AND PLACE OF JURISDICTION
10.1 All disputes between Customer and Company should be solved directly between Customer and Company. If Arbitration or Court proceedings are required, the place of jurisdiction is Rijeka, Croatia.
10.2 For any disputes Croatian Law shall apply.  EU ONLINE DISPUTE RESOLUTION is in charge of any dispute that should be resolved.
     
     11. CONFIRMATION OF CONTRACT
11.1 By processing payment, Customer is confirming that he is aware and familiar with provisions of this Agreement/Contract.
11.2 Any agreements that are not contained in this Agreement, must be confirmed in writing.